Service Matters
No matter your purchase, our goal is to provide you with the best service possible. Vortex optics and apparel covered by the VIP Warranty are repaired or replaced without charge. If the required repair work is not covered under warranty, we will contact you before starting any repairs.
Troubleshoot.
Or, shoot the breeze.
When you call Vortex for help with your optics, you talk to real experts with real experience in finding answers to your questions. They're also pretty darn good for a conversation.
Contact Us
Have questions or need additional assistance? Visit our FAQs, call us at 1-800-4VORTEX, or email us at info@vortexoptics.com and we’d be happy to help!
OPTICS REPAIRS - USA 
Is your optic or product damaged, in need of a tune-up, or are you looking for spare parts? We’re here to help!
If you’d like to speak to one of our VIP Care reps – we’d love to hear from you. We can order your part(s), get your Service Request up and running promptly, and email you a prepaid shipping label for your convenience.
- Give us a call at 1-800-486-7839, x6. We’ll get you squared away, right away.
If you’d rather, you can find a copy of our Service Request Form here: Service Request Form.
Once you’ve filled out the request form, package the item up to ship to us here:
- Vortex Optics
- Attn: VIP Warranty
- One Vortex Drive
- Barneveld, WI 53507
Some helpful packaging tips:
- Place optic in a sturdy corrugated box (please avoid
duct taping
or
shrink-wrapping
)
- Place Service Request form on-top of product
- Fill open areas of the box with fill material like newspaper or bubble wrap (please don’t use shredded paper or packing peanut fill and ensure there is no broken glass in the box)
- Tape up package and apply label
We’ve also compiled a list of common troubleshooting questions we’ve encountered, and it may be worthwhile to browse through here – perhaps a solution can be found, getting you back on-target sooner!
- Visit our Troubleshooting page for answers to common questions about our products.
If you’d like to speak to one of our technicians, we’ll troubleshoot, assess, and answer any questions you might have.
- Please do not hesitate to give us a call at 1-800-486-7839, x5, or reach out via e-mail at info@vortexoptics.com
Apparel Returns
Step 1: Fill out the following Apparel Return Form.
Step 2: Package your item for shipment.
- Place apparel in sturdy bag or box
- Place returns form on top of product
- Fill open areas with fill material, like newspaper or bubble wrap
- Tape the package shut and apply shipping label
Step 3: Ship your product to the following address:
- Vortex Optics
- Attn. VIP Warranty
- One Vortex Drive
- Barneveld, WI 53507
Step 4: We will process your return as requested. (Processing times may vary, but typically are within 3 business days of receipt to Vortex)
If you need any assistance or would like to speak with one of our wonderful customer care representatives, call us at 1-800-4VORTEX, or email us at info@vortexoptics.com.
Fine print: If you purchased the apparel from a Dealer, please work through the Dealer for the return.
RETURNS - CANADA
Step 1: Visit our Troubleshooting page for answers to common questions about our products.
Step 2: Visit Vortex Canada for appropriate forms and further shipping procedures.